Free and independent. Built for Australian homes.
Find out what is really wrong with your internet.
Answer a few questions, run a couple of quick tests, and see exactly which part of your connection is at fault. Then fix that part, and only that part.
- No sign-up
- Nothing to install
- NBN, Starlink and 5G
What is happening?
- One room or device is slowFine in some places, painful in others
- Everything is slowEvery device, in every room
- It keeps dropping outWorks, cuts out, then comes back
- Games lag or calls stutterThe speed is there, but so is a delay
- No internet at allNothing loads on anything
- Wi-Fi does not reachGarage, backyard, upstairs or a far room
- A smart device keeps going offlineDoorbells, cameras, plugs and speakers
Say what is happening
Pick the symptom. A few plain questions narrow down where to look.
Test at the right points
Short tests, in the right places, rule parts of your connection in or out. No guesswork.
Fix the actual cause
Free fixes come first. If something needs buying, you see what suits the job, and what does not.
The idea behind the whole site
Your internet is a chain. One link is the problem.
Data passes through six parts on its way to your screen. A slow bedroom and a congested provider feel the same, but they are different links, with different fixes, paid for by different people.
Each test you run turns one link green, until the faulty one is the only one left.
- Internet: Ruled out
- Provider: Ruled out
- NBN box: Ruled out
- Router: Ruled out
- Wi-Fi: The problem is here
- Device: Not checked yet
In this example a cabled test at the router matched the plan, so everything up to the router is cleared. The fault is the Wi-Fi link to that room. A new provider would not have helped.
Slow, laggy or dropping out?
They feel alike and have different causes. See what each kind of problem really is, and the mistake people usually make.
Problems explainedWhere it fails in the street
A cutaway of each kind of connection, from the node cabinet and the pits to your wall, showing where faults happen.
See your connectionWhich cable is which?
Fibre, coax, Ethernet and old phone line: how to tell them apart, and why a phone socket is not a data point.
Cables and socketsYour network, in one picture
How the internet gets around your home
Choose your kind of connection, then tap anything in the picture to see what it does and what goes wrong there.
Your connection type
Tap any part of the picture. Bars show how much Wi-Fi signal reaches each device.
Test tools
Measure it, then see what the numbers mean
Home network test
Measures the hop between a device and your router, with the internet left out. Proves whether Wi-Fi is the bottleneck.
OpenWi-Fi link check
Paste what your computer says about its Wi-Fi connection and get it explained in plain English.
OpenPing check
Turns a wall of ping results into a picture of where the delay and dropouts are coming from.
OpenSpeed and latency test
Compare rooms side by side, using the built-in test or the numbers from any other speed test.
OpenFree fixes first. Always.
Moving a router costs nothing and fixes more homes than any gadget. So every diagnosis starts with what you can do for free, and only then shows equipment, with a premium pick and a budget pick, and a straight answer on what each is good and bad at.
Some product links earn this site a commission. That never changes the order of the advice.How this site makes money.
Coming next
- Garage and granny-flat planner
- Port forwarding and shared addresses, animated
- Running Ethernet, step by step
- Smart home helper
- Gear guide